> ## Documentation Index
> Fetch the complete documentation index at: https://docs.fincle.com.br/llms.txt
> Use this file to discover all available pages before exploring further.

# List infractions

> Lists the infractions filed against transactions of the account, with the disputed amount and the outcome of the analysis.



## OpenAPI

````yaml /openapi.yaml get /infractions
openapi: 3.0.3
info:
  title: Fincle API
  version: 1.0.0
  description: >-
    Fincle payments API: charges by Pix, credit card and boleto, subscriptions,
    transactions, refunds, infractions, notifications and transfers.
servers:
  - url: https://api.fincle.com.br
    description: Production server
security: []
tags:
  - name: Authentication
    description: Issuance of the access token from the API key.
  - name: Charges
    description: Creation of charges by Pix, credit card and boleto.
  - name: Subscriptions
    description: Recurring billing on credit card.
  - name: Transactions
    description: Retrieval and refund of transactions.
  - name: Refunds
    description: Refund requests submitted by payers.
  - name: Infractions and MED
    description: Pix infraction reports and the amounts blocked as a result.
  - name: Webhooks
    description: Registration of notification endpoints and tracking of deliveries.
  - name: Balance and transfers
    description: Balance, statement, fees and transfer of the amounts received.
paths:
  /infractions:
    get:
      tags:
        - Infractions and MED
      summary: List infractions
      description: >-
        Lists the infractions filed against transactions of the account, with
        the disputed amount and the outcome of the analysis.
      operationId: listInfractions
      parameters:
        - schema:
            type: integer
            minimum: 1
            default: 1
          in: query
          name: page
          required: false
          description: Requested page, starting at 1.
        - schema:
            type: integer
            minimum: 1
            maximum: 100
            default: 10
          in: query
          name: pageSize
          required: false
          description: Number of items per page (maximum 100).
        - schema:
            anyOf:
              - type: string
                enum:
                  - OPEN
                  - CANCELLED
                  - ACKNOWLEDGED
                  - DEFENDED
                  - ANSWERED
                  - WAITING_ADJUSTMENTS
                  - CLOSED
                  - WAITING_PSP
              - type: array
                items:
                  type: string
                  enum:
                    - OPEN
                    - CANCELLED
                    - ACKNOWLEDGED
                    - DEFENDED
                    - ANSWERED
                    - WAITING_ADJUSTMENTS
                    - CLOSED
                    - WAITING_PSP
          in: query
          name: status
          required: false
          description: >-
            Filters by one or more statuses; repeat the parameter to add
            statuses.
      responses:
        '200':
          description: Page of infractions filed against the account.
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Always `true` in a successful response.
                  data:
                    type: array
                    items:
                      type: object
                      properties:
                        id:
                          type: string
                          description: Infraction identifier.
                        externalId:
                          type: string
                          description: >-
                            Infraction identifier in the partner institution's
                            system.
                        status:
                          type: string
                          enum:
                            - OPEN
                            - CANCELLED
                            - ACKNOWLEDGED
                            - DEFENDED
                            - ANSWERED
                            - WAITING_ADJUSTMENTS
                            - CLOSED
                            - WAITING_PSP
                          description: Status of the infraction in the analysis workflow.
                        type:
                          type: string
                          enum:
                            - FRAUD
                            - REFUND_REQUEST
                            - REFUND_CANCELLED
                          description: 'Nature of the dispute: fraud or return request.'
                        amount:
                          type: integer
                          description: Disputed amount in cents (R$ 199.00 = 19900).
                        reportedBy:
                          type: string
                          enum:
                            - CREDITED_PARTICIPANT
                            - DEBITED_PARTICIPANT
                          nullable: true
                          description: >-
                            Which side filed the dispute: the receiving or the
                            paying side.
                        reportDetails:
                          type: string
                          nullable: true
                          description: Reason stated by the party that filed the dispute.
                        analysisResults:
                          type: string
                          enum:
                            - AGREED
                            - DISAGREED
                          nullable: true
                          description: >-
                            Outcome of the analysis: `AGREED` upholds the
                            dispute, `DISAGREED` rejects it.
                        analysisDetails:
                          type: string
                          nullable: true
                          description: Grounds for the outcome of the analysis.
                        message:
                          type: string
                          nullable: true
                          description: >-
                            Free-text message attached to the infraction by the
                            partner institution.
                        transactionIds:
                          type: array
                          items:
                            type: string
                          description: >-
                            Transactions of the account affected by the disputed
                            Pix.
                        defenses:
                          type: array
                          items:
                            type: object
                            properties:
                              id:
                                type: integer
                                description: Identifier of the defense submitted.
                              defenseDetails:
                                type: string
                                description: Text of the defense submitted.
                              fileCount:
                                type: integer
                                description: Number of files attached as evidence.
                              createdAt:
                                type: string
                                format: date-time
                                description: Time at which the defense was recorded.
                            required:
                              - id
                              - defenseDetails
                              - fileCount
                              - createdAt
                            additionalProperties: false
                          description: Defenses already submitted, from oldest to newest.
                        createdAt:
                          type: string
                          format: date-time
                          description: Time at which the infraction reached the platform.
                        updatedAt:
                          type: string
                          format: date-time
                          description: Time of the last update to the infraction.
                      required:
                        - id
                        - externalId
                        - status
                        - type
                        - amount
                        - reportedBy
                        - reportDetails
                        - analysisResults
                        - analysisDetails
                        - message
                        - transactionIds
                        - defenses
                        - createdAt
                        - updatedAt
                      additionalProperties: false
                  pagination:
                    type: object
                    properties:
                      page:
                        type: integer
                        description: Page returned.
                      pageSize:
                        type: integer
                        description: Items per page requested.
                      total:
                        type: integer
                        description: Total number of items matching the filter.
                      totalPages:
                        type: integer
                        description: Total number of pages available.
                    required:
                      - page
                      - pageSize
                      - total
                      - totalPages
                    additionalProperties: false
                required:
                  - success
                  - data
                  - pagination
                additionalProperties: false
                description: Page of infractions filed against the account.
              example:
                success: true
                data:
                  - id: clx9d5n6s0009qz0a3m4n5o6p
                    externalId: INF-2026-0009123
                    status: OPEN
                    type: FRAUD
                    amount: 19700
                    reportedBy: DEBITED_PARTICIPANT
                    reportDetails: The payer states that the transaction is not recognized.
                    analysisResults: null
                    analysisDetails: null
                    message: Prazo de resposta de 7 dias corridos a partir da abertura.
                    transactionIds:
                      - clx9b3k2p0007qz0a7h8i9j0k
                    defenses:
                      - id: 3312
                        defenseDetails: >-
                          Proof of service delivery issued on 2026-09-05, with
                          record of the payer's acceptance.
                        fileCount: 2
                        createdAt: '2026-09-11T16:20:00.000Z'
                    createdAt: '2026-09-10T09:14:00.000Z'
                    updatedAt: '2026-09-11T16:20:00.000Z'
                pagination:
                  page: 1
                  pageSize: 10
                  total: 1
                  totalPages: 1
        '401':
          description: Token missing, invalid, expired or belonging to a blocked account.
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Always `false` in an error response.
                  message:
                    type: string
                    description: Readable message explaining the failure.
                required:
                  - success
                  - message
                additionalProperties: false
                description: >-
                  Token missing, invalid, expired or belonging to a blocked
                  account.
              example:
                success: false
                message: Token inválido ou expirado
        '422':
          description: The request did not pass schema validation.
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Always `false` in an error response.
                  message:
                    type: string
                    description: Readable message explaining the failure.
                required:
                  - success
                  - message
                additionalProperties: false
                description: The request did not pass schema validation.
              example:
                success: false
                message: 'name: Nome é obrigatório'
        '429':
          description: >-
            Too many requests: the limit is 1000 requests per minute per source
            IP. Wait the number of seconds given in the `retry-after` header and
            retry with exponential backoff.
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Always `false` in an error response.
                  message:
                    type: string
                    description: Readable message explaining the failure.
                required:
                  - success
                  - message
                additionalProperties: false
                description: >-
                  Too many requests: the limit is 1000 requests per minute per
                  source IP. Wait the number of seconds given in the
                  `retry-after` header and retry with exponential backoff.
              example:
                success: false
                message: Muitas requisições. Tente novamente em breve.
          headers:
            retry-after:
              $ref: '#/components/headers/retry-after'
            x-ratelimit-limit:
              $ref: '#/components/headers/x-ratelimit-limit'
            x-ratelimit-remaining:
              $ref: '#/components/headers/x-ratelimit-remaining'
            x-ratelimit-reset:
              $ref: '#/components/headers/x-ratelimit-reset'
        '500':
          description: >-
            Internal failure while processing the request. Retry; if it
            persists, open a support ticket stating the time and the route.
          content:
            application/json:
              schema:
                type: object
                properties:
                  success:
                    type: boolean
                    description: Always `false` in an error response.
                  message:
                    type: string
                    description: Readable message explaining the failure.
                required:
                  - success
                  - message
                additionalProperties: false
                description: >-
                  Internal failure while processing the request. Retry; if it
                  persists, open a support ticket stating the time and the
                  route.
              example:
                success: false
                message: Erro interno do servidor
      security:
        - bearerAuth: []
components:
  headers:
    retry-after:
      description: Seconds to wait before repeating the request.
      schema:
        type: integer
    x-ratelimit-limit:
      description: >-
        Maximum number of requests in the window (1000). Present in every
        response.
      schema:
        type: integer
    x-ratelimit-remaining:
      description: >-
        Number of requests still available in the current window. Present in
        every response.
      schema:
        type: integer
    x-ratelimit-reset:
      description: Seconds until the window counter resets. Present in every response.
      schema:
        type: integer
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
      bearerFormat: JWT

````

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